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M-Tech Lab, Inc.
8653 Bash St.
Indianapolis, IN 46256
1-888-484-9445
Lab Standards and Policies
LAB DISCRETION PARAMETERS:
Forefoot Posting: 6 degrees maximum varus and 4 degrees maximum valgus
Rearfoot Posting: 4 degrees varus is standard - Lab standard is 4/4
SERVICES:
Standard turnaround in-lab is 5-7 working days
Refurbishes and adjustments turned around in 3-5 working days
FREE adjustments first 90 days
Computerized digital castings are stored for 5 years
Consultation services available - FREE
SUPPLIES:
FREE Order Forms
FREE Mailing Labels
SHIPPING:
All completed devices will be returned by UPS ground rate
Next Day and 2nd Day Air will be charged at current rates plus handling charge
Shipping and Handling charges will be shown on invoices
INVOICING AND TERMS OF PAYMENT:
Invoice is sent with each completed order. Statement sent only upon request
Open accounts are established to qualified individuals, practices and groups when initial order is placed
Terms are net 30 days. Finance charges apply on overdue amounts and failure to remit timely payments may result in COD payments and any other applicable charges
VISA and MASTERCARD payments are gladly accepted
DISCOUNTS:
Professional Courtesy
Each doctor is entitled to one FREE PERSONAL PAIR every 2 years
Eligibility begins after the doctor has ordered and paid for 6 new pair
Members of doctor's immediate family and staff receive a 10% discount for their devices
Children's Outgrowth
A discount of 15% will be applied to each additional outgrowth pair
WARRANTY:
All devices are warranted against defects in workmanship, materials and fit. Adjustments will be made for a period of 90 days after invoicing. Topcovers and extrinsic posts (crepe) cannot be warranted due to varying levels of activity
All orthotics are warranted for 10 years against breakage
Devices made by any other lab will not be warranted
Abuse of any kind (i.e., prolonged exposure to the outside elements, extreme heat, chewing by pets, etc.), loss or outgrowth is not covered under this warranty
Due to the fact that M-Tech Lab, Inc. manufactures custom orthotics, no refunds will be given on orthotics ordered inappropriately, incorrectly or not accepted by patient
M-Tech Lab, Inc. - 1/1/04